I like that it is very easy for our front desk staff members (who are not tech savvy)to learn how this system works in order make changes at their end without us needing any training or assistance! We have been able solve some of problems with time off requests/quotes etc before we even receive them via email so much quicker than other systems out there - especially when they dont come through as quickly!! Would love more 'out-of' box features such has creating custom reports which would be great but currently cant do anything about these issues :( But overall its good though :) Have solved many problem by using kerriggeK7 software!