Review on Onyx by Johnathan Hegie
Great customer service. Helped me get started on a new project. Knowledgeable staff.
Quick response time. Helped us come up with an idea and got us going with that quickly. Able to talk about strategies and not just how to make something happen. All in all great experience and we will definitely be contacting them again if we have any other needs. Great customer care! They were very helpful during my transition from one project manager to another as I was trying to figure out which direction to take with my work. Their knowledge base is extensive. If you don't know how to do it they can walk you through every step or point you towards where you can find help.
Pros
- Great customer service! We have already recommended them to our clients as our go-to for analytical software because of their incredible support staff.
- You won't feel overwhelmed when you first start using it.
Cons
- The documentation could be a little better.
