It helps me get hold of leads very fast! I like that it is super easy for my team members who are not as tech savvy so they don't have problems using this tool.
So far there aren’t many downsides but maybe because we haven’t used all its features yet (we use primarily lead capture). But overall if anyone wants an integrated solution between their sales pipeline tools then go ahead with it. My whole marketing department can easily access our data without having too much trouble navigating or learning how things work which saves time & money while getting quality results at same time!