I like that we can use it to send out emails with our clients. It's easy to set up and you don't have to be tech savvy to figure it out. We also love how customizable it is. You can make changes to the template or even create a new one if need be. There are times when it doesn't work but not often. Our biggest problem was actually finding someone who could help us with it. They were very helpful in getting us pointed in the right direction. We solved our problems of sending out mass emails. The only other issue we had was with people using multiple computers at once. If they did that, it would get confused as to which email to send the message to.