I purchased this product with a scratch/dent on the original packaging and it arrived as advertised. My main complaint is that I was trying to insert a piece of bread that was cut from a whole loaf that was too wide to fit. A piece of bread of normal width is sufficient. Didn't try the half bagel but I doubt it. The sides of the toaster get unusually hot, so it may not be the best toaster for children or the elderly! If I didn't need the toaster I would send it back. Now I feel stuck! I do not recommend this product for the above reasons.
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