I like that it's so easy to use, you can quickly set up your voicemails with one click! It also has great integration features which makes our life easier as we are able to take calls directly from other apps such as Slack or Google Hangouts without having to transfer them over manually via email/text message etc. We have not found any downsides at this time but if there were some improvements made in terms of customer support then they would be appreciated by me greatly. The best thing about FONGO WORKS is how simple their platform actually is to get started with (you don't need an engineer!). Also being able to integrate all my team communication into just 1 place was another huge plus point - now everyone knows where everyones conversations are at once.