At first we thought it was a cool concept. The product is actually well made and easy to use for the elderly. Full stars for that and for the song selection. However, after about 3 months we noticed problems with the box, sometimes not turning on, and one day we couldn't fix anything. While still under warranty it took us over 2 months back and forth with the manufacturer and the only way we could do anything was for us to courier the box to them. With shipping and insurance we didn't think it was a good option and asked them to send us a new power cord to see if that was the problem. Maybe we expect great customer service these days, we're spoiled by Revain :). Still, I'm not happy with the delays and the manufacturer's unwillingness to support their product. I would buy with caution and be prepared to pay for packaging and shipping if the product stops working.
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