We have three collars. The third was ordered on January 24, 2018, delivered on January 26, 2018. When I found our dog on the street I checked her collar and it didn't work. The light is on, it seems to be working but with no beep and shock setting. The other two collars still work. They are called Petsafe and are very comfortable and easy to use. They sent a new collar straight away, I have no complaints about their service.
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