Tested this product and was initially disappointed because the product did not match the description. After posting my experience, I received an email within a few days. Kathy's manager at Bit Trading contacted Revane to review my report. She noticed that an error had occurred and immediately began working with Revain to review and update their process for returning bit trading products. She emailed me about her findings and the decision she agreed with Revane. She sincerely apologized and sent me new products. Not only am I very happy with these walkie talkies which worked great in place of cell phones when skiing abroad to reduce roaming/international charges, but also with this company. Love a company that not only stands behind their product, but also their current and future customers who work with them and their products. Thank you Katy!
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