I like that it's very easy to use when you're new at using this software because all they need is practice before getting used to everything. It can be rather confusing if someone isn't familiar enough with how things work but once again just some learning will get them going! You have to take your training seriously though so don't skip any classes as there are many different sections which come up throughout their classes. We've been able to help our dispatch office greatly through central square since we were not only looking into other programs but also had questions about what features would suit us best.