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South Africa, Pretoria
1 Level
688 Review
52 Karma

Review on SUSULU by Charles Ahmar

Revainrating 1 out of 5

Disappointed with the lack of attention paid to customers by SUSULU

I just made a purchase from the online store of SUSULU for some cosmetics and other items related to personal care, and I have to tell that I was really dissatisfied with the level of customer service that they provided. To begin, despite the fact that their website promised quick delivery dates, it took a very long time for my item to finally arrive. After contacting their customer care team for an update, I was given comments that were both unhelpful and unpleasant, which left a sour taste in my mouth. To make matters even worse, the products that I was sent were of a low quality and did not in any way meet my expectations. I was anticipating receiving high-quality hair care products and hair accessories, but instead I received items that were not only low-cost and fragile but also failed to perform as promised. My time spent shopping at SUSULU's online store has been, on the whole, very disappointing, and I cannot in good conscience recommend their services to anyone. To spare yourself the trouble, go somewhere else to buy for your necessities in terms of beauty and personal care.

Pros
  • Superbly crafted goods
Cons
  • Limited availability of some items, inconsistent product quality, occasionally unresponsive customer support, and high price compared to some competitors