I like that you can customize your alerts as much (or little)as needed for an accurate alert of my calls/emergency service in real time! It's pretty easy using this software but it would be nice if they added more features such us weather related info so we could get our information from another source instead relying solely upon Disptach Alerts!! We have eliminated all other sources when needing up-to date critical news about issues regarding life saving emergencies - i dont wish any changes at ALL. I like that I can send texts to my customers, and I can send them to my dispatcher as well. I also like that I can send them to a customer's dispatcher. I have not used the app as much as I would like, but I have used it to send texts. I think it is a great service and it is easy to use. I use it to send texts to customers that I have not gotten a hold of.