It allows us to have one place where we can keep track of our guest from initial contact through their stay until they leave.
The scheduling feature makes it easy when managing large groups or events. I like that you are able to create group codes so guests don't need to use personal code numbers which helps reduce errors due to misplacing paper work or having extra pieces of information at your fingertips. Would love if there was more flexibility in creating different payment types (credit card/debit cards) but other than that this software does exactly what we needed! We've been able to streamline our customer service department by providing them with all important details about each individual they speak with.