My experience with BOMEX was marred by the subpar quality of their customer support, despite the fact that they have an impressive selection of products. Their website may be easy to navigate, but when I had a problem with my order, it took their customer support staff an inordinate amount of time to get back to me with a resolution. Even so, their reaction did not prove to be of any assistance, and as a result, I was left feeling aggravated and unsatisfied. In spite of the fact that BOMEX may have competitive prices, I doubt that I will ever shop there again due to the poor quality of their customer support. It's a shame because their products appear to be of a good quality because they lack in this area.