I like that EBS is flexible to adapt its technical infrastructure as per our needs. We have started using it for data analytics but also use it for other applications where we can't afford to invest in separate toolsets (e.g., BI). The UI could be improved. For now, there's not much difference from what you get with AWS console or Azure portal. Support has been great! Very responsive even during late hours when most of us are asleep (in US timezones!). Have worked with them since day 1 till date. They were instrumental during transition period between two Cloud vendors - Azure & AWS which was quite an experience. I like that they are very knowledgeable about their products which makes it easy to work with them as well! They have been able solve our IT needs for years now without issue so we don't really see anything out of this relationship except great customer service all around!! We were looking at different cloud providers when deciding what was best suited but once working together everything fell into place pretty quickly (no pun intended).