The best part about working with CP is that they have an extremely knowledgeable staff who are always quick to respond whenever you need help! I can't think of anything bad at this point as there's nothing we dislike in particular - everything has been very good so far!! All aspects from customer service/account management through data analysis for our annual report; however if it were up me would most likely use their customised search function rather than just using Google (for example).
They do all kinds things like searching by keyword or exact phrase which makes my job easier when trying find articles via google searches etc..