We have been using this product for around two years now, it has worked really good so far - great support from our account manager! The implementation took some time to get used tp but once we started training new employees that was all fine again :) I would say they need more products like first aml in order not only focus solely of due diligence or audit solutions alone :).
There are many services out there which can help us with CDDs / audits etc., however being able too choose between them is sometimes tricky because most providers provide similar packages at different price points depending upon their service level agreements; therefore you cant be certain whether one provider will offer greater value than another without doing tests yourself! Also when your organization decides about implementing any external entity into its processes then I think going through these types reviews helps make sure everything runs smoothly afterwards ;-) Great tool if managed properly.