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South Africa, Pretoria
1 Level
704 Review
58 Karma

Review on Potentcera by Kevin Kimbrough

Revainrating 3 out of 5

Potentcera: Products That Don't Live Up to Expectations and Horrible Service to Customers

I recently gave Potentcera's beauty products a try in the hopes of discovering a new go-to company that I can rely on for my needs in terms of both skincare and makeup. My experience, unfortunately, was not even close to being satisfying. To begin, the standard of quality that I had anticipated from them was not met by any of their offerings. I found the skincare items to be ineffectual, and they even caused some irritation to my skin, despite the company's claims that they utilize only the highest quality components. Although I selected the shade that was indicated to be the most similar to my natural complexion on their website, the makeup products did not last very long, and the colors did not complement my complexion. Second, there was a problem with the company's customer service. When I tried to get in touch with them to voice my concerns, I did not hear back from them for several days. When I did finally get a response, it was dismissive and not helpful in any way, leaving me with the sensation that I had not been heard or understood. My overall experience with Potentcera was one that was less than satisfying. The quality of their items did not meet up to the expectations set for them, and neither did their customer service. This is not a business that I would suggest to anyone looking for reliable beauty items and excellent support for their purchases.

Pros
  • Sustainable packaging
Cons
  • An irritated skin is possible due to skincare.