I liked that they made it easy to create my own template so there were no surprises with how things look when done in print or online! Their customer service was terrible as well - very unhelpful/disinterested staff who would not even acknowledge what you said (and did everything but help).
They charged me $50 per month just because i created an account without any prior warning / explanation of why this is needed at all times. Be careful if looking into having one set up from scratch as their support team will try hard NOT TO HELP YOU!! There are many other providers out here now including MailChimp which has excellent templates available free online through them AND does offer good tech assistance too once your campaign goes live. We had several problems getting our mailing list updated properly after we moved across servers from another provider; however since moving over to alescodeatadata.com those issues have been resolved.