The box opened revealed the plastic packaging of the cartridge. I should have stopped there, but NO. I had to proceed by "breaking off" the orange contraption covering the "ink hole". Miraculously all my hands were covered in ink and whatever it was stayed under the ink cartridge! I WAS FUCKED! to put it mildly! Hopefully the 3-5 drops that fell on the carpet have been removed enough to not leave a residue for a lifetime. I still have residual ink stains on my hands and fingers in hard-to-wipe areas. I wish I had taken a picture but I had my hands full! Imagine! I actually took the mess back to my local stationery store for a replacement (only because I forgot where I bought it until I remembered it was from Revain a few days later). Anyway, I don't know how it could be returned to Revain. That being said, my anger subsided and the new cartridge was (quickly) installed, but I felt like you all should know what kind of mess I was dealing with. I'm sure this was a rare event. So if you open a package that isn't the WHOLE thing and not the way it's supposed to be, DO NOT open the damn thing!
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