The product arrived in packaging that was opened and resealed. All of the individual bags have been opened and the items have not been returned to those bags. Everything was there except for one screw that I could use for my own strength. Instructions were not included. I installed it by running a power wire to the battery under the door panel along the right side of the van and through a hole in the firewall that is under the carpet in front of the passenger seat. Thus, the water is completely hidden and protected. I wish the kit had a bracket to attach the plug to the hitch instead of running a cable through the tailgate. I routed the cable under the carpet in the cargo area and through a rubber grommet in the floor. From there I connected a 4 wire connector to the hitch, this looks much better.
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