Review on ServiceBench by Michael Reynolds

The best thing about this software is that it can be used for both service desk as well as customer support management, which gives you more flexibility when managing your team. This product has got all the features of any good cloud-based application but I think its price should have been reduced to make it affordable to small businesses or startups who don't want to spend too much money in order to get quality services from their customers/users. It's an easy tool for users to use if they are new with such type of products. It makes our work easier by giving us all required information on time rather than asking questions directly from clients.