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ServiceBench Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.4
HR, Workforce Management

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Description of ServiceBench

MAXIMIZE EFFICIENCY & DELIGHT CUSTOMERS WITH THE WORLD'S MOST POWERFUL SERVICE MANAGEMENT SYSTEM

Reviews

Global ratings 3
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  • 4
    2
  • 3
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Type of review

Revainrating 4 out of 5

Excellent Service Management Software

This is by far our favorite service management software, it's easy to use for all of our employees and makes things so much easier! The support team is always helpful and quick to respond. There are not many features that we don't like about this system. I think the biggest thing that I like is how simple it is to create new services using templates (the ones that come with the software). It really gives you everything you need without having to customize too much. We used to have multiple…

Pros
  • It makes it so easy to create new services and assign them to employees
Cons
  • It's so easy to create new services and assign them to employees

Revainrating 5 out of 5

User friendly and customizable platform

The best thing about this software is that it can be used for both service desk as well as customer support management, which gives you more flexibility when managing your team. This product has got all the features of any good cloud-based application but I think its price should have been reduced to make it affordable to small businesses or startups who don't want to spend too much money in order to get quality services from their customers/users. It's an easy tool for users to use if they…

Pros
  • Ease at accessing reports & dashboards via email notification whenever there was updates.All data gets stored locally hence no need internet connectivity while working remotely.User interface very cleanUI looks great ! Easy accessability (for non technical person)Great documentationHelp center provides lotof useful tips!Quick resolutionTime trackingSLA reportingGiving visibility across teamsGood
Cons
  • Almost never

Revainrating 4 out of 5

A personalized experience that actually means something

The ability to manage an entire customer service team in one place, and track their performance with analytics. Having all our CSRs in one place is ideal for efficiency purposes. Also having access to insights about customer satisfaction from surveys helps us continually improve our processes. I wish there was a way to add more custom fields to the survey questions. It would have been nice to be able to create new categories or sub-categories of questions as they come up instead of creating a…

Pros
  • Provides data across multiple platforms simultaneously which provides better insight into consumer’S behaviors within different environments (home etc)
Cons
  • Reports