I have been using this product for many years now as part of my daily routine in one way or another. It's great when you need something quick and simple - like an introduction video! When it comes down to complex tasks (like creating your own content) then things go downhill fast with no clear path forward. This isn't necessarily their fault; perhaps they don't provide enough support? Maybe too much choice makes people feel lost & confused about which direction to take next?! We're trying to create our very first public facing website from scratch without any existing knowledge/skillset at all. So we were really just looking for guidance as opposed to having someone do what needs doing for us.