First of all, the product seems to work conceptually. I replaced an existing RO with more expensive replacement filters with this one, so hopefully I'm done installing new RO systems. I use softened well water and need a reverse osmosis system to remove sodium and some of the TDS left over after softening. I'm no ordinary person and have done my fair share of DIY plumbing projects. As for the RO100 itself - not all parts listed in the manual were included with the purchase. I doubt the reality of the benefits of going from a 1/4" line to a 3/8" line, once you go down in size going up again really doesn't do much in terms of flow rate. Parts installed ex works have been discontinued. I mean almost everyone. I had to reinstall or replace most of the pressure fittings because they were leaking. I still have 2 parts leaking that I can't easily get at the hardware store, I've filed a support ticket for them (let's see how long this process takes). The tubing appears to be really soft polyethylene tubing, not PEX-a or PEX-b. This can be part of the reason for leaks, as softer hoses with push-in fittings are more difficult to compress. Update: spare parts received. It took a little while, but the process was easy.
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