I like how easy it is to use, as well has its functionality in helping me do my work faster than ever before! It's also very powerful software! The only thing about this program are all of their updates/upgrades can be expensive if done during peak times (which usually happens at least once every year). But otherwise there aren't any complaints or dislikes from our end since we've been using them now almost 6 years ago!! We're able to see what accounts have not paid yet which helps us know who needs extra attention first when going through collections process.