Received yesterday. My husband and I set everything up, brewed a cup of coffee and made the morning coffee. I first went to the coffee kitchen to make my first cup. About a teaspoon of water got into my cup and Keurig said "descale" and did nothing. I pulled out the old Keurig that we just replaced with this one and it didn't work either. At this point my husband appears just as I am turning to go back to bed. "How are you?" he asks. I said they are both closed so I go back to bed and wait for you to go to McDonald's and get me a cup of coffee. He tried the new Keurig and it worked. After that it worked for me too. If he does the same thing in the morning as he did this morning, it will be refunded. We've used Keurig for years because we love them, but this design might not be the company's best product.
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