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Australia
1 Level
702 Review
25 Karma

Review on Hilitand by Tony Dago

Revainrating 1 out of 5

Dissatisfied with Hilitand's Lackluster Support and Low-Quality Goods

As a potential supplier of industrial and scientific equipment, I had high hopes for Hilitand; however, my interactions with the business have been less than satisfying. To begin with, when I contacted customer support with inquiries about their goods, I received no response and no assistance. In addition, when I got my order, I was let down by the caliber of a few of the fixtures. I had my doubts about their strength and usefulness for prolonged use because they seemed so fragile and poorly constructed. Unfortunately, Hilitand did not apologize for or show any interest in fixing my problems when I contacted them. It was obvious that profit was more important to them than satisfying consumers with high-quality goods and service. In general, Hilitand is not a company I can rely on as a source for industrial and science equipment and materials. Their products and customer service leave a lot to be desired, and there are other choices out there that are more cost-effective and provide higher quality.

Pros
  • Quick and easy delivery system
Cons
  • Occasional problems with the quality of the merchandise Difficulties with making returns and getting refunds