As a customer, I found the merchandise that Mixoo had to offer to be lacking in quality. Although their products may have a chic appearance, both the functionality and the sturdiness could be improved significantly. For example, the mechanical pens were notorious for breaking down and did not make for a particularly pleasant writing experience. In addition, the aesthetic appeal of their cooking utensils was belied by the fact that they were brittle and likely to crack after only a few uses. In addition, the experience with customer service was less than satisfactory, with lengthy wait times for assistance and responses that were not very helpful. I would strongly advise others to avoid making purchases from Mixoo because their products do not measure up to the hype that has been surrounding them.