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Indonesia, Jakarta
1 Level
699 Review
19 Karma

Review on LUNAJANY by Gregory Abercrombie

Revainrating 2 out of 5

Review of LUNAJANY's Products and Customer Service: I recently made an internet purchase from LUNAJANY and was really dissatisfied with both the products and the customer service. Although their selection of women's apparel, accessories, and jewelry appears great at first sight, the quality of the goods fell short of my expectations.

Finding apparel that fits properly was challenging due to the clothing's poor construction and irregular sizing. Even though they were marketed as being tough, the shoes were uncomfortable and did not last long. Additionally, I sought to contact LUNAJANY's customer service department for help because I was having some problems with my order. Unfortunately, I discovered that their customer assistance was unresponsive and useless. LUNAJANY's disregard for accuracy and client satisfaction sets them apart from their rivals in a negative way. Other online retailers place a higher emphasis on product quality and customer support, however LUNAJANY appears to fall short in both areas. Overall, I was unsatisfied with my interaction with the LUNAJANY online store and would not suggest any of their goods or services.

Pros
  • It is clear that they place a high priority on the satisfaction of their clients and pay careful attention to the smallest of details.
Cons
  • Occasional problems with the response times or problem solutions provided by the customer support department.