I am a PC Support Specialist and former Technical Advisor in PC and Network Sales. My daughter needed a laptop for college. After two weeks of school, she finally discovered it. no She couldn't get through four years of college with just an Android phone. I wanted something that wouldn't cost a fortune but wouldn't sit in Costco's crappy and flimsy SOHO basement. . I also wanted to give her a car that I know inside out as I will also be supporting her for four years. I chose this model because I've specified it, sold it to small business customers, and supported it in the past. It's not the smallest and lightest machine, but I knew it had to withstand rough handling. I think we are lucky to have received a refurbished laptop from Ingram Micro, one of the world's largest PC distributors. As you can see from the photos, it was packaged immaculately, accompanied by detailed documentation and a sticker with a genuine Microsoft Refurbished Windows 10 product key. The power adapter is also a genuine Dell part, right down to the glowing ring on the power connector, and not a cheap one Fake which I honestly expected. screen) was covered with a thick plastic sticker with a metallic texture, which confused me a bit. I felt that not only did it look weird, it also felt weird in the hand and made the car tasteless; it can be seen in the photos. I was afraid the sticker might hide damage. The rest of the car was in perfect, almost brand new condition. The only flaw we found was a very small dent on the edge of the screen at the top, which you can see in one of the photos. After a few days I carefully removed the sticker and found that it *covered* no damage or even small scratches. Who knows why it was there? Exactly what they do to everyone I guess. It booted right up and went through the usual OOBE (out of the box) sequence for Windows 10 Pro like a brand new machine. Although the nifty instructions said it would ask us to enter a product key, that never happened. As soon as it hit the desktop, I checked the Windows build number, and since 1803 was a year out of date, I immediately went to the Microsoft Windows 10 download page and started updating to 1903. Provide a product key. All correct device drivers have been installed and only a few outdated ones, all devices work and the system BIOS has also been updated. I installed the usual free apps (I mostly use ninte.com), installed a copy of Office 365 and checked the battery. I was kind of expecting to have to buy a spare battery, but it lasted a good five hours or more. I ended up handing it to my jaded college 'buyer'. I think it was a great purchase! And given the lack of complaints, I assume my daughter loves it too.
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