The online shop at Derwent was a huge letdown for me. Despite claims that their goods are high-quality and accessible to artists of all skill levels, I found they fell short in both regards. In addition, the translations were poor, making it difficult to comprehend the product descriptions on their website. I ran into difficulties during purchasing, and customer support was of no assistance. In general, I would not suggest Derwent, and I would be particularly reluctant to do so to non-English speakers who may encounter difficulties due to their website's inadequate translations.