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Malta, Valletta
1 Level
704 Review
44 Karma

Review on ZUCKER by Philip Anderson

Revainrating 3 out of 5

Heading: ZUCKER - A Poor Experience for Foreign Customers

I was eager to investigate ZUCKER's online store and their extensive selection of fashion and craft materials as an international shopper. My experience, however, was by no means positive. The shipping and payment choices on the website, to start, were unclear and poorly explained. The arrival times were much longer than promised, and the shipping costs were outrageous. Additionally, it was difficult to locate information on the website about customs duties and taxation, which led to unanticipated extra costs. The customer support was also unhelpful and unresponsive to my problems. The customer service agents were difficult to contact, and when I did, they were unable to offer any useful information. I was left feeling helpless and irritated. Additionally, the goods' quality fell short of expectations. The textiles were thin and badly made, the trims were frayed and uneven, and the feathers were worn out and damaged. It was obvious that ZUCKER did not place a high emphasis on quality control. My overall ZUCKER experience was underwhelming. As a foreign customer, I anticipated a more seamless and helpful experience, but instead I ran into uncertainty, unanticipated expenses, and subpar goods. I advise other international customers to avoid ZUCKER and look for different choices for their needs in fashion and craft supplies.

Pros
  • Excellent communication with customers and prompt, dependable delivery
Cons
  • I don't remember, but there was something