I ordered this latch hook as part of a set that I was giving away. The product turned out to be defective. The small latch itself was not as free as it should be and the person receiving it could not use it. (She's done a lot of snap hook projects so she knows how to use this tool. She just didn't have it handy to use where she was.) The seller didn't offer returns/refunds, so this one will broken trash be thrown away. Although the cost was minimal ($4.23), this is the principle. Do not sell defective items and have them returned/refunded if necessary. If I could give the seller a zero rating I would.
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