The support team is excellent. Very responsive and proactive in providing solutions for any issues that arise. Very easy to get up and running with both the platform and our own bots. We have only used KSP for about 6 months so far but it has been great. I do not think we have any real complaints at this point. It is a great product with a very responsive support team. I would highly recommend looking into Kiosk Service Platform. We are using KSP as part of a client's digital signage solution and have found it to be a great tool. It helps us keep track of our clients' content, provide access control, and deliver targeted messages.