I like that they have multiple options to choose from, including dedicated servers or cloud services for their customers' VDI needs! The customer support team has been great in helping us set up our environment as well - we've had some issues along the way but were able solve them very quickly through email communication between myself & my account manager at harborcloud!! There are not many downsides about this product other than perhaps it's price point? We're using these products primarily because of how easy/quickly setup was compared to traditional infrastructure offerings such as rackspace etc., however if you require more control over your data center then maybe consider something else out there which offers better pricing / flexibility around storage capacity requirements?!