The carpet shown in the product description has a fabric that covers the channels and edges. The carpet we got was made of shiny plastic which made it very cheap. Even though this item was marked as "Free Returns" and the return process didn't show any shipping costs, the return shipping fee was deducted from my refund. It took me over 50 minutes on the phone with 3 Revain customer service representatives to fix the problem and they couldn't explain why it happened.
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