I love how easy it is for our clients, who are not computer savvy at all - like myself! There really isn't anything in particular i don' t enjoy about this product other than perhaps having more customization options available would be nice (such as being able give multiple policy numbers). It's very user friendly which makes me feel good knowing my client or patient will have an easier time with submitting their claim(s) online versus using paper forms/paper billing processes etc.. We've definitely seen improvement since implementing trupanions into both of us practices here-and we LOVE IT!!