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Trupanion Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.7
Vertical Industry, Veterinary

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Description of Trupanion

Software that a veterinary office can use to process claims and a checkout software

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great customer service and ease to use

I love how easy it is for our clients, who are not computer savvy at all - like myself! There really isn't anything in particular i don' t enjoy about this product other than perhaps having more customization options available would be nice (such as being able give multiple policy numbers). It's very user friendly which makes me feel good knowing my client or patient will have an easier time with submitting their claim(s) online versus using paper forms/paper billing processes etc.. We've…

Pros
  • Easy to use
  • Great customer support via chat & emails
  • Comprehensive coverage offered without overcharging you.
  • High quality service provided by agents when contacting them directly through phone call rather then email.
  • No complaints there..just great services overall ! :)
Cons
  • There are troubles

Revainrating 4 out of 5

Not worth using... At least yet: Trupanion

I love how easy it is to access from anywhere at anytime, as well as being able to upload my own data for insurance purposes if needed! The only thing i did not like was there wasn't anything in regards to creating new clients or adding them into an account which would have been nice. However this isn't something that has bothered me enough to leave so far but could change over time. It's great because you don't need many people running back and forth between your computer/appointment books…

Pros
  • Easy use
  • Great customer service staff.
  • Very user friendly interface (when working)
  • Can quickly input info about animal injuries without having any complicated steps involved
  • Ease within filing claims online via emailing pictures etc
Cons
  • Not compatible wth most large insurers & pet insurances

Revainrating 5 out of 5

Excellent experience using Insurify - great software solutions

I appreciate that this company offers multiple payment options when processing insurance claim payments. The customer service is excellent! A very professional company! I have not any dislikes at all. It has been a pleasure doing business with them! They are extremely professional, efficient, and helpful. Any time I have had a question or concern they have responded to me within minutes and made sure my issue was addressed. If you want an insurance company that cares about what it's customers…

Pros
  • Easy setup
  • Multiple ways we can send funds directly from our end.
  • Ability connect clients' credit card accounts automatically through Paypal without hassle; no more manual steps required
  • Allows us flexibility because client doesn't always use same bank / financial institution
Cons
  • I don't really have any dislikes about this, everything is just fine