Unable to deliver! Although the phone was a present, it was crucial that it arrive by the specified date. My phone was shipped to a central sorting facility in my city, and from there it had to make its way to the pickup location I had provided in the order. The most intriguing development started at this point: Pickpoint's contractual agreement with the pickup point ended, the phone sat in the pickup point for less than a day, and then was returned to the sorting center the next morning. When I noticed this, I started calling Pickpoint's support line more frequently to inquire on the order's whereabouts. The worker communicated with the operator and rerouted the shipment to a another location for pick up. The phone "safely" sat in the cold sorting warehouses for several days as I repeatedly called the delivery service, but eventually it was classified as Unclaimed and shipped back to Amazon (I assume) in Hong Kong. The significance of the occasion was diminished because of this, and no present was given for a big anniversary. For the past month I've been waiting for a refund that was supposed to be processed within 10 business days. A customer called the Amazon helpline, where a representative apologized but declined to offer a discount code for future purchases.
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