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Israel, Jerusalem
1 Level
663 Review
47 Karma

Review on EALER by Mike Flyers

Revainrating 1 out of 5

Disappointed by the Variable Product Quality of EALER

As a regular customer of EALER, I have recently observed a marked deterioration in the quality of their products. Some things have lived up to my expectations, but others have been a huge letdown. For example, the ice hockey equipment I bought from EALER barely held up at all. The socks and jerseys' stitching started to unravel after just a few uses, and the padding in the pants was insufficient. I had higher expectations for a company that bills itself as a high-end sports retailer. Furthermore, it is annoying when product quality varies. While some products are well-made and long-lasting, others appear to break down after only a few uses. It's frustrating to constantly have to question a product's dependability when I buy it. Additionally, when I contacted their customer care department for assistance, they were unhelpful. I experienced a frustrating and disappointing outcome. EALER may have some excellent products overall, but their inconsistent product quality and inadequate customer service make it challenging to trust them as a trustworthy retailer. To better serve their clients in the future, I hope they can increase the caliber of their products and customer support.

Pros
  • Customer service staff that is responsive and accommodating to any questions or issues.
Cons
  • Some consumers have reported problems with obtaining the wrong items or items that were damaged.