The interface was easy enough for me as an IT person who had never used any sort of CRM before this one! I can do everything from creating new leads/customers through nurturing them via email campaigns right up until they become customers with my own team members! There are some things about it which could be improved but nothing majorly so just keep using it & you'll find your way around eventually :) It's good if you're looking at having multiple teams managing different aspects of customer relationships or even have more than 1 employee working within each department - we've got 2 people doing our accounts (which includes billing) & then another 3-4 helping out on social media etc. We also use Salesforce where most of their lead generation happens automatically though there are ways to integrate into other systems too. This has been great because now everyone involved knows exactly what needs to happen next throughout every stage of buying process / contact lifecycle. Our.