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Agonia Pedrosa photo
India, New Delhi
1 Level
715 Review
44 Karma

Review on MAZEL by Agonia Pedrosa

Revainrating 2 out of 5

Quality and support for customers who buy from the MAZEL internet store are both disappointing.

I recently made a purchase from the online store of MAZEL, and unfortunately, I was disappointed with both the quality of the products and the standard of customer service. The golf equipment that I bought was subpar. The golf clubs that I received were not of the standard that I had anticipated, as evidenced by the fact that the heads of several of the clubs contained scratches and dings. The performance of the clubs out on the course did not meet my expectations, and I shared that sentiment. Although I have years of experience playing golf, these clubs did not live up to my standards in any way. When I attempted to resolve these issues by contacting the customer support team at MAZEL, I was met with responses that were neither helpful nor professional. They were unconcerned about my worries and did not make an effort to comprehend the problems I was encountering. It was abundantly obvious that the satisfaction of the customers was not their top priority. In general, I would not recommend the online retailer MAZEL to other athletes who are in the market for high-quality sporting goods. Both the quality of the products I was sent and the assistance I received from the company's customer service representatives were subpar. Look elsewhere for your requirements if you want to save yourself some frustration in regards to sports equipment.

Pros
  • merchandise of superior quality that go above and beyond requirements
Cons
  • It is possible that international delivery will be unreliable.