It's very easy to use - no coding required! I'm amazed by what it can do for you with such ease. There could be more functionality in this program but again that would require some code writing which we have not been trained at yet (we're only 2 weeks old). We've used several others like Excel etc before; however never really had issues using them due to their simplicity of design or lack there off compared to other programs out there. Very helpful when trying figure things out without having technical knowledge available as well help us create templates and forms so new staff doesn't need experience/knowledge about how these are created when first hired onto job site / clients. Helps greatly reduce time spent designing documents while still being able to customize where needed if client wants changes made. The ability to work with an organization that can provide both technical expertise as well customer service in order for us (the client) not only understand but also implement what we need/want! I do like how they are able help build out processes or even just create them when needed - so it's more than one person working together towards common goals rather then each having their own agenda which makes things difficult at times if there isn't good communication between all parties involved!!