I returned mine unopened. I had the opportunity to see an Acura/Honda OEM solution. Much cleaner, no wires under the tailgate to scratch the bumper paint. The OEM solution used a grommet through the bottom etc. Came with everything. Have I used Curt Light Controllers in the last 18 years? years on our CRV. The first took the most time, but eventually the external wiring fell apart. I got my money's worth. That was great. This time on a more upscale car I wanted a tidier solution found with Acura OEM parts. The Curt clutch is solid and well made, although the box came in tatters. I looked through the holes in the box. I don't know if the device fell out of the box or not. The Acura box was also much neater and the hitch was better protected. Interestingly, when I bought a towbar for my CRV many years ago, it also arrived in a box tattered. ;)
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