Remote and collar look good and I bought them because they are smaller for small dogs. Unfortunately, the shock function does not work no matter how the collar is adjusted and the collar does not fit properly. This is in a 25 pound medium coated dog. I always try to contact a company before leaving a negative review. I contacted Petsafe a month ago. I received an automated email but no response from support. I believe the reason it doesn't work and my previous ones work is because the firing pins are plastic and only the tip itself is conductive. Even if I hold the needles in my hand, I have to hold them properly for them to work. I tried swapping out the pins from my previous collar but it requires a very small thread size. If it had solid metal pins and a nylon or other neck lanyard it would be a 5 star product, but if the main function doesn't work I'll have to give it a low rating. Can be used on larger dogs with shorter coats.
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