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1 Level
1303 Review
69 Karma

Review on SEM Front Desk by Donnie Boss

Revainrating 5 out of 5

A complicated software with good features

The capability to create automated emails to customers and prospects. The ability to update all my email addresses and phone numbers by one system. The ability to have a single point of contact for a customer's issue. The capability to have a single point of contact for a prospect's issue. The capability to have a single system to use for all my email addresses and phone numbers. Overall, the system seems to have been built from the ground up for the needs of the organization, and it seems to be a very well thought out system. The system is very difficult to learn and navigate, which means that I have trouble using the system for the benefit of my company and the customers we serve. The system is cumbersome to use, and it's hard to get to the information you need to make decisions. It's a very long way from the problem to the solution. I'm looking for an easy to use system.

Pros
  • Easy access through our website or mobile app!Easy setup process with great support team when needed.Ease in sending mass mailings & newsletters..Ability To send automatic reminders about orders placed online..Fast response times quick resolution time
Cons
  • Some little things