Review on Capresso 485 05 10 Cup Programmable Thermal by Elizabeth Gagnon

We have had the MT500 for over 12 years and it has been the perfect coffee maker. It eventually gave out its last breath and we didn't even hesitate to replace it with the newer MT600. The new model still makes good hot coffee quickly and the new carafe is easier to clean. BUT The new filter holder does not fit properly. It will float out of the indentation when water is poured into it. So no effective water filtration. I thought well I'll just go to their website, leave them an email explaining my problem in their internal message and they will find a solution. BUT instead I got crickets, silence, no response for 5 days. I can't forgive that. Maybe they see this review and finally contact me for a solution. BUT - until then my 1 star remains. It is a pity. The coffee maker is generally good. BUT in today's world bad service makes a bad product.