UPDATE: Although the o-rings didn't work and I had pushed back the return date, I was contacted and they appreciated my feedback. Here's what they told me: I'm sorry our product didn't make you satisfied, I reported the problem to our technician to improve the product. Many Thanks. And don't worry, you will get a refund, we as a seller are committed to providing a 100% satisfied experience. I received a refund with a Revain gift card and a thank you gift card. It's so nice to see a caring company interested in making sure their customers are happy with the care and attention they give. Thank you Tina and your company for this concern and for the refund and gift card. Now you get a 5 star rating instead of 1 star! (Original review by me) Very disappointed in them. The first time was great but after that it no longer holds the bar in the Foodi so it can't be used. Very disappointed with the product and over 30 days so no refund possible.
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