I like how easy it is to use for both customers and employees. It is very intuitive and makes tracking shipments very simple. The customer service is also great and always willing to help if you have any questions or concerns. There are some features which could be improved such as being able to track more than one shipment at a time. We are solving our issues of getting our packages delivered quickly and accurately. Our customers love how easy it is to receive their package and we get notified when they want us to deliver their next order.